On the other hand, low-sensitivity mics are best for picking up loud, isolated sounds. This means even keyboard clicks or breathing can sound quite loud to the person on the other end of the line. However, they also boost a lot of ambient noise and softer sounds in the process. High-sensitivity mics convert sound input into loud audio signals. Sensitivity deals with how a mic amplifies sound input. This makes them ideal for call centers because they reduce any ambient noise coming from your keyboard or desk area and other agents. They’re also less sensitive to sounds coming from the sides and behind the mic. All three feature sensitive pick-up patterns in front of the mic, making them ideal for vocals. Unidirectional mics consist of cardioid, supercardioid, and hypercardioid patterns. Unidirectional: High sensitivity to sounds in front of the mic.Bi-directional: High sensitivity to sounds behind and in front of the mic.Omnidirectional: High sensitivity to sounds coming from all angles.Microphones have five basic pick-up patterns categorized under three directionality types. Directionality The five basic mic polar patterns Looking for earbuds that can provide great voice quality without having to deal with the bulkiness of heavy-duty headsets? Check out our compilation of the best earbuds with a microphone ideal for calls. This means they can pick up more audio data to deliver clearer and more accurate sound quality. Boom mics are positioned in front of the mouth, ensuring clear voice pick-up no matter how much you move. Also, the volume of your voice might decrease whenever you move or turn your head away from the mic.įor this reason, headsets with boom mics are more recommended. These types don’t offer consistently clear voice pick-up either, since they aren’t always positioned near the mouth. They can also pick up unwanted sounds when the mic rubs against your hair or clothes. The problem with these types is that they aren’t designed to distinguish your voice from other background noises. Others use headphones with mics built into the ear cup. Some call center agents use earphones with an inline mic built into the cable. Here are some mic specs to consider: Mic type But to get a good grasp of what a mic really sounds like, it’s best to try them out in stores or consult video or audio reviews. There are certain specs you can check when choosing a headset with a good mic. Without it, you won’t be able to communicate properly and risk earning the ire of clients. The good news is that most headset options provide a list of the software and devices they’re compatible with, so you can simply verify compatibility from there.Ī high-quality microphone is crucial for any call center agent. That said, it’s always best to double-check the system requirements of your existing equipment and headset to avoid compatibility issues. They also usually have functionality that works with UC software, like mute and volume controls.įor example, some headsets’ mute buttons can work with Zoom, while others have to press Zoom’s mute button separately. Yet, these headsets may be optimized for Unified Communications (UC), which includes a wide array of internet communication platforms. With these, you’ll need additional adapters, like a QD connection cable, to have them work on desk phones. For instance, some headsets may have plug-and-play USB connectivity, limiting them to PC and laptop use. It’s important to keep in mind that certain headsets are optimized for certain VoIP systems. Some popular VoIP services and apps include Aircall, RingCentral, Vonage, Zoom Phone, and Google Voice, among many others. That’s why we’ve compiled a list of buying factors to guide you in choosing the best call center headsets. It also needs features that allow you to multitask efficiently, communicate clearly, and stay focused. The challenge, however, is that choosing a call center headset isn’t just about having good audio. The good news is, there’s a simple solution to these problems: quality headsets made for call centers. One call can mean the difference between gaining and losing a customer – and your equipment can significantly impact that.Īfter all, we know how frustrating it can be to try having a conversation over a fuzzy, crackling, or noisy line. Whether you’re a call center agent or manager, staying on top of your game is crucial. How to Choose the Best Call Center Headset Yealink WH66 Best for Multi-device Management Poly Savi 8220 Best for Wireless Communication Microsoft Modern Wireless Headset Best for Microsoft Teams Poly Voyager Focus 2 Best for Noise CancellationĪGPtEK Corded Telephone Headset Best for Telephone-Centric Calls Logitech Zone Wired Best for Voice & Video Conferencing We discuss the specs to look for in choosing the best call center headsets, plus our top 10 recommendations.
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